Engen Petroleum
Appalling Customer Services

I made a complaint about the appaling customer services I recieved at Marathon Motors in the Berea. A speed point problem (not Engens Fault) meant an authorisation code needed to be obtained from my bank. Once processed I recieved an sms to confirm payment was made. Station manager would not let me leave the forecourt. Treating me like a common, saying I hadn't paid. He attempted to take my car keys, held onto my phone and bank card, Despite telling him he was scaring me, physically prevented me from getting into my car. I called the customer care line 8 days ago, I have e mailed also. Only yesterday did someone contact me. The man I am complaining about! why would I want to talk to him? Then a regional mngr, who was ill informed and answered her cell phone during our conversation. Laterly I called HQ and got through to Wayne Burn who assured me he would call me at 2pm today. At 4pm I left a message for him. Now at 5.30 still no call. It is evident Engen cares little about their customers or training their staff. I am absolutely disgusted this matter has not been escalated to the highest management and will make sure people hear about this.

Company: Engen Petroleum
Country: South Africa
City: South Africa

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