Renault South Africa
Extremely bad service and dodging the custome

My husband and I have been so disappoint with the service we received from Renault in Middelburg.
We booked our service 2 week prior to taking it in and after collection, we were told that they didn't order the brake pads (that we had asked them to order for the service), and didn't fix the aircon, as we had also arranged prior to the appointment, and that we would have to bring it in a week later to do those 2 things. Otherwise everything else was fine with the car.
The following week, we took it in as arranged, only to be told on collection of the vehicle that we now had a major oil leak, our engine needs to be replaced, and the brake pads were not ordered again!!! When my husband stopped at a garage two days later, he noticed that they also forgot to put our engine cover back on - which we still do not have now (4 weeks after this incident)!!
How can a car engine that was fine after a service, suddenly have a massive oil leak and need the engine replaced a week later? We cannot drive the vehicle at all!
We refuse to pay for their negligence! This needs to be resolved at their expense.
Renault SA & the dealership principal keep shifting blame & nobody is taking responsibility.

Company: Renault South Africa
Country: South Africa
City: Middelburg

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