Avis
Damage never recorded correctly

Every time that I rent a vehicle from Avis, I note significant additional damage that is not reflected on the records they provide to me. This results in a time consuming process of getting somebody to check the vehicle, record the damage before I can leave (often resulting in me being late for a morning meeting).

This has gotten completely out of hand and I have on two previous occasions confronted the supervisor (as the manager was unavailable) and was promised that the situation would be rectified and that it would never happen again. Of course an empty promise that was probably forgotten after five minutes! On my latest trip I requested to speak to the manager (Gavin) and he was called on his cell phone. He promised to investigate the matter and get back personally on 30 January. This never happened.

You retain the right to hold clients accountable for damage but are too lazy to record damage in advance and expect clients to do it for you - otherwise they are at the mercy of Avis when returning the vehicle. This is not only poor customer service but an unethical business practice. (Not to mention Gavin's inability to stick to his word and return a call).

Company: Avis
Country: South Africa
City: Cape Town International

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