Citroen
Unwilling to own customer experience

24 May 2013: Problem with gear changes reported. Agreed to book into Woodmead when courtesy car available (since could take 2-3 weeks, if gearbox not computer).

(5 months): Continual chasing for booking. Varied excuses about unavailability of courtesy cars. Promises to call never honoured. Messages (40-50!) almost never returned.

30 Oct 2013: Booked in, Woodmead courtesy car received.

Nov 2013: Woodmead determined problem with gearbox, not computer. Must go to gearbox specialists.

26 Nov 2013: Still no work done on gearbox, but Woodmead wanted courtesy car back.

02 Dec 2013: Swapped Woodmead courtesy car for one from gearbox specialists (now in possession of my car, 5-7 working days to rebuild gearbox).

02 Jan 2014: Gearbox specialists advise car finally ready. Requested return via Woodmead, to check problem is resolved and (if so) arrange collection with me. Woodmead refused to take the car back. about being no job card / no work done by them, that all between me and gearbox specialist!

Reported to SA customer care. Vonique friendly & responsive, but could not force Woodmead involvement due to lack of job card (which I'd seen, but obviously cannot produce)..

Company: Citroen
Country: South Africa
City: Woodmead

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