Imperial Honda
Zero after sale care

We recently purchased a Hyundai iX35 from Imperial Honda Zambezi drive. The issues started when we collected the car on the 27th of September 2013. We noticed that the boot lid doesn't want to close and there was a chip on the boot that wasn't there when we took the car for a test drive. I reported the issue on the 3rd Of October 2013 and after several emails they finally collected the car on the 9th of October 2013. On return of the car on the 16th of October we discovered that there were obvious paint marks on the front of the vehicle. I sent emails to the dealer and the dealer principal Andrew Hennings to complain. I stated that I'm really frustrated with the lack of service and after sale customer service and that I'm considering the exercise my rights under the CPA. I got a prompt response that I have no such rights and no apology was offered by the dealer principle Mr. Hennings. I finally got feedback that they will investigate and attend to the problem. This is more than a month later and still no resolution to my problem. It's highly frustrating to deal with companies that are not interested in customer care. Where does this leave me? Or should I just accept this?

Company: Imperial Honda
Country: South Africa
City: Zambezi drive

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