Volkswagen
Faulty new VW Beetle, no replacement after 3 fixes

Bought a 'brand new' Volkswagen Beetle two months ago from West Cape Volkswagen. It was delivered with a fault on the sunroof and with the central locking function. Taken to the dealer's workshop three times, each time failing to fix the problem, and adding more problems. Now the headlights don't work either, and I am unable to drive after dark or in bad weather. The car was also returned with a dent in the dash, for which the dealer is not accepting responsibility. They refuse to replace the vehicle, insisting on trying to fix it yet again. Took it to the nearest dealer today to get the lights fixed just so I can get by over the weekend; they couldn't assist. They advised me to call out the roadside assistance, which I did, only for them to pull up their shoulders in ignorance too. Over R300k spent on a car that is unsafe, not roadworthy, and with several faults and damages caused by the dealership. Think twice about buying Volkswagen. What should have been the pleasure of a new car is now much more trouble than it's worth. Volkswagen SA keeps referring me back to the dealer, and refuses contact with their senior management.

Company: Volkswagen
Country: South Africa
City: West Cape

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