CMH Group
I have to pay for citroen's mistake

I contacted Citroen head office after I got no joy from the Pintown branch. They said I will have to take my car in again for a technician to sort out. I had however relocated to Mpumalanga and my nearest Citroen is 100km's away. They wouldn't compensate me for this trip and had to be liable for the fuel and toll fee to take my car in. i was being given a courtesy vehicle howevere i had to cover the R750 fuel deposit. I took my car in on the 22/01/13.I left it there and collected the courtesy car. On the 24/01/13 I was told to come pick up my car as its ready. They said it the spare tyre mounting was the fault.when i took the test drive with the technician the noise was still there and it was worse. He said he never heard the noise before now.how did he fix it, if he didnt hear it before.i had to leave my car there again. The next day i was told that the shocks on the car were the problem and they will replace it.
Today i was told that my car is supposedly ready and I will have to come collect it. When I asked who will reimburse me for my wasted trip they said they will not. I told them I will return the car as the consumer protection act allows me to and its becoming my expense to sort out.

Company: CMH Group
Country: South Africa
City: Head office

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