Automobile Association
The AA is not reliable

Yesterday at 19h34 I called the AA-I needed a car battery since mine had been while parked at Kalafong Hospital. The area is very unsafe. 2 men were behaving very suspiciously-the ones responsible for the. The AA agent was informed that I would wait at the main entrance since I was afraid of being harmed. I was told ADT would be dispatched immediately. After a short while a gentleman who tried to assist me suggested we stand where my car was visible since he felt it would be. Prior to the arrival of ADT I was able to unlock the door using the key, however while away from the car someone had tempered with the door key could not be used. The ADT guard found a wire which had been used to open the bonnet. After several calls inquiring about their rescue service, it arrived at 21h04 (I was shown the call logs and the dispatch call was made 45 mins after my initial call). I was livid since my car had been damaged. Refusing for the AA to benefit from their incompetence, I did not purchase a battery but was towed home, instead. They reneged on their promise of "speediest possible resolution". Is 1hr 30mins speedy? I could be killed or my car would have been.

Company: Automobile Association
Country: South Africa
City: Pretoria

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