General Motors South Africa
Customer Service is not Key Delta's Forte

My vehicle was towed from the rear to Key Delta on December 20th 2012 and the following events ensued over the next month:
After hearing nothing by the second day, I initiated first phone call, was assured the car would take 3 hours to repair. Days passed no further correspondence. I made contact again just after Christmas, told that they required another 5 hours to repair the vehicle. No indication was given as to what the problem was. I received no correspondence and once again, I, as the customer phoned to enquire about the progress just after New Year. I asked to speak to the service manager. He assured me that the vehicle would be promptly seen to; this however did not prove to be the case. I was finally informed that my car would be ready on Thursday, 17th January 2013.
Upon picking up my vehicle on the 18th January 2013, almost a MONTH later, it was still not ready and I noticed the following: The car had not been washed; there are now scratch marks on the bonnet of the vehicle. My vehicle had been towed, without my permission or knowledge which has resulted in bumper damage.
This letter was sent to Key Delta and GM South Africa and I am yet to receive a response.

Company: General Motors South Africa
Country: South Africa
City: Key Delta Pinetown

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