Hyundai South Africa
Hyundai Menlyn sub standard service

I took my car to Menlyn Hyundai as the front passenger door was locked. Seugnet van Niekerk called to say the technician will need 12 minutes to work on the door car and the cost will be around R1600. I agreed for them to proceed. To my utter shock when collecting the car, I was told there's a part out of stock for the door and I need to pay additional R2192.90 for the part. I am highly aggrieved as I was not informed the door needs a part, just technician time to work on the door. I was not provided with adequate information and was made to believe the technician was working to fix the door. During the day I received 2 calls regarding other faulty areas in the car however no mention of the door not being fixed nor additional part being required was made. The following day I received a service sms from Etienne Van Blerk and responded no to my satisfaction enquiry. He too has not responded to establish the source of my discontent. I would like Hyundai Menlyn to take full responsibility for fixing of the door as I was misled to believing the R1600 was technician fee to fixing of the door and not establishing the problem as I was later told upon collecting the car.

Company: Hyundai South Africa
Country: South Africa
City: Menlyn Pretoria

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