Sandown Motors
Shockingly poor service - Purchase of new vehicle

Dear Sir/Madam

On 2 July 2013 I visited this dealership as I was eager to pre-order a CLA. I gave Cobus all the details regarding the specs I wanted on the vehicle.

Later that day I received an incorrect OTP and banking details I had to pay the holding deposit into. Cobus then indicated that certain of the packages I wanted could only be done in conjunction with other packages and I then requested him to add the relevant packages required and to provide my with a new OTP.

On the 4th of July Cobus e-mailed me and explained that he was experiencing problems in getting the specs onto the system but that he would revert to me with an OTP. On the 11th of July 2013 I again enquired with Cobus as to what the status on the order was to which he again responded that he was struggling to load the specs.

I then had no further correspondence from Cobus until I went into the dealership on the 16th of August to find out what was going on. Cobus undertook to sort out the issue and to provide me with an OTP with the correct specs.

On 22 August I e-mailed Cobus and the sales manager expressing my dissatisfaction with the poor service.

I received no response from either. I want my car in OCT

Company: Sandown Motors
Country: South Africa
City: Mercedes Benz Constantia

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