Audi South Africa
AUDI Q3 (GIVEN A RUN AROUND)

ON THE 7/07/13 MY Q3 BROKE DOWN, I CALLED AUDI SA WHO THEN TOWED IT TO THE DEALER. ON THE 10/07/13 I RECEIVED A CALL FROM ASHLER WHO GAVE ME A QUOTE OF R25 000 TO REPAIR MY CAR. I TOLD HER THAT I DON'T HAVE THAT MONEY TO REPAIR A CAR THAT WAS SOLD TO ME BRAND NEW LAST YEAR IN JULY. SHE CALLED ME AGAIN ON THE 15TH AND TOLD ME THAT AUDI SA WILL PAY 100% FOR SPEARS AND I WILL HAVE TO PAY R6000 FOR LABOUR. ON THE 17 SHE CALLED ME AGAIN AND SAID THEY WILL NOT PAY ANYMORE CAUSE THE CLUTCH IS DAMAGED THE I HAD R23 000. I CALLED AUDI SA ON THAT SAME DAY & SPOKE TO ZUKISWA WHO PROMISED TO ESCALATE MY QUERY AND INVESTIGATE WHY I WAS IVEN ALL THESE DIFFERENT STORIES. ON THE 26/07/13 ASHLER CALLED ME AGAIN TO ENQUIRE ABOUT THE R12 000 I PAID WHEN I HAD NOT PAID ANY MONEY. SHE SAID SHE WILL CHECK I SHOULD NOT WORRY. TODAY I RECEIVED A CALL FROM ZUKISWA WHO JUST TOLD ME THAY AUDI SA WILL NOT HELP WITH THE REPAIR AS IT IS WEAR &TEAR. THIS IS SHOCKING I DON'T KNOW WHY WOULD ASHLER PLAYED WITH MY FEELINGS LIKE THIS. I AM NOW WITHOUT A CAR BUT I'M STILL PAYING. I AM VERY UPSET ABOUT THE WAY I'VE BEEN TREATED, I WAS NOT EVEN OFFERED A CARETACY CAR. I NEED MY CAR REPAIRED AS I HAV NOT DAMAGE

Company: Audi South Africa
Country: South Africa
City: DURBAN

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