Volvo
5 weeks without my car, and counting!!!

Volvo SA has no idea how to treat customers and no clue on the impact they have on people's lives and livelihoods. My vehicle has been at Volvo Umhlanga for 5 weeks this Friday, with no end in site. Firstly I was told that 99.9% guaranteed if they replaced a part and flushed the gearbox I would have my car sorted. 2 weeks later I was told that didn't work, & I needed to get a new gearbox which would take 10 working days to get to them. They said they would fasttrack it due to the fact that the car had been with them for 2 weeks already. 10 working days to the day the part arrived in JHB, not Durban, so much for fast tracking. I was then told that it would only get to Durban on the Wed and they would then only schedule to work on the car. I completely lost the plot & they said they would see what they could do. Still no offer of a loan car or an apology for the inconvenience. I got a call on the Tuesday midday to say the part had arrived & they had been working on the car all morning. Today I got a call to say that they had sent the wrong part and would need to get a new one (another 2 weeks). THE VEHICLE IS MY BUSINESS!!! I love my Volvo, but won't buy another one!

Company: Volvo
Country: South Africa
City: Umhlanga

  <     >