Cantare Supper Clu
A good save from a bad experience

My son and daughter-in-law from out of the country booked their New Year's Eve celebration at Cantare. Although they enjoyed the show, their experience with the restaurant itself was very disappointing. So I was pleased when management rang me a couple of weeks later to apologise. The person who called seemed sincerely distressed by what he acknowledged was a "disaster" that had been poorly handled at the time. He explained that he had been investigating the details, had already taken action to prevent a recurrence of the problems, and wanted to contact my son directly to apologise. After doing so, he offered to refund the cost in full. Problems happen in any business; the big difference is how they are handled. Cantare turned a complaint into this compliment by responding so sincerely and concretely.

Company: Cantare Supper Clu
Country: South Africa
City: Montecasino, Fourways

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