Fishaways
Substituting sizes without informing the customers

I visited the Fishaways at the Gateway food court this afternoon (20th Nov 2013) to order the large hake & chips. Upon me querying the details of the takeaway with the teller, I was informed that the option comes with a large hake & chips. I then paid for it & thought all was well.

However, when I opened the container there were two small hakes instead of the large hake I had purchased!

I ventured back to the store & discussed the matter with the manager (Michael) who stated very brazenly that there was a shortage of hake & that Fishaways does not need to inform its customers when they substitute. He was adamant that two small hakes equals a large hake. I did try to reason with him that customers need to be informed when ordering items that are directly impacted by the shortage. However, he was simply not interested & just kept repeating himself.

My gripe is:
1) I was informed by the teller that the order comes with a large hake, yet I was given two tiny ones instead.
2) The manager mentioned that Fishaways does not need to inform customers that it will be substituting the large hake for two small ones.

Disappointed
Sashen

Company: Fishaways
Country: South Africa
City: Umhlanga/Gateway

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