Mcdonalds
Offered a refund for a toy

Cafes, Bars, Restaurants

2013-08-24 at about 18:30 I took my son to McDonald to get him a happy meal as i promised. We get there we ordered our food and as we were waiting my son saw the toys you (McDonald's) normally put on display and he pulled me to show me which toy he wanted so I then told the lady that was assisting me that she must please give me the yellow toy that he wanted. The lady told me that they don't have the toys on display as they were finished and gave me a toy that my son already has, so I told her that my son already had the toy she was offering so she must not give him and he didn't want it as well. She then called her "manager" Shelton who had a wrong attitude and wasn't polite at all. he told me that THEY DON'T HAVE TOYS AND THERE'S NOTHING HE CAN DO ABOUT IT OR HE CAN GIVE ME MY MONEY BACK. I suggested that he gives me the one on display and he gave me a long story about him not having the key. What is a happy meal without a toy? I had to deal with an unhappy face my son had and to top it off one of the ladies laughed as though it was a joke and it wasn't. I want something to be done about this as it was my worst experience at McDonald's.


Company: Mcdonalds
Country: South Africa
City: Kempton park Monument road
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