Chicken Licken
Unacceptable behaviour towards refunding customers

On Thursday 1 August I went to Chicken Licken to purchase food and upon paying, my card had to be swiped twice. After the initial swipe I received an sms notification to state that the transaction went through but there was no receipt printed from the card machine so I was told that I need to swipe again and that the bank will pick this up and reverse the first transaction within 12 hours. After 2 days the amount had not been reversed and I had a slip printed from the ATM to prove this. I was told that I need to go to the bank and print a statement as more evidence. Returning 2 days later, I spoke to the manager and explained my situation to him. He then told me that he needs to reconcile this statement with his own and he would call me back the next day and I am more than welcome to claim cash from the till. He didn't call me. I went back on August 8 to try and speak to him but he was not there. The lady said that she will call him to find out what the outcome was. After patiently waiting 20 minutes in the store, he phoned me and said that the transaction did not appear in his records and that once again it is my responsibility to claim the money from the bank.

Company: Chicken Licken
Country: South Africa
City: Edenvale

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