Mugg And Bean
Airport service- and the waiter DISAPPEARS!

We wanted to have dinner before boarding our flight today. The waiter took our order at 6:10. I specifically asked that we must be finished and on our way within 30 min, as boarding time was 6:45. The waiter said: no problem, and took our orders. He delivered the drinks adequately, but then completely disappeared after that- for 25 minutes! Only when I called the manager, who also did not do anything whatsoever, he briefly reappeared and asked if he could pack the food as take- away! This was 40 min after we ordered. I told him to take it back. After another 5 min. he came back so we could pay for our drinks and leave. Very hungry and grumpy.

This is bad service under normal circumstances. At an airport, and after I specifically asked, it is pathetic. Unbelievable. Avoid!!!

Company: Mugg And Bean
Country: South Africa
City: OR Thambo airport

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