Mugg And Bean
Appalling service - From manage

Mugg & Bean - Musgrave Centre.
Friday 17/05/2013

On friday 17/05/2013 evening I visited the mugg & bean restaurant in Musgrave, upon my arrival I was taken to a table and I was given a menu to order from. The waiter (Lloyd) gave me a few minutes just to find what I would like to eat.
On the menu I spotted grilled lamb chops valued R49.90 approx.
I then pointed to the waiter that I wanted the lamb chops and he asked me if I wanted them with chips. I said no as on the menu it was supposed to come with baby potatoes and butternut. The waiter returned with a wrong order of lamb chops with chips and salad. I pointed out to the waiter that this was not what I ordered. I didn't want to fussy so i let it go. When it came time for the bill gave the bill and I noticed that the chops were R125.00 before paying I pointed out that I didn't order the chops to this amount. Lloyd offered to get someone senoir to assist me with my query. A manager by the name of Simba came with another waiter (Smilo).
I explained my dilemma to both of them and Simba told me that the food I have order was on the kids page. He was rude and condescending and told me to pay the R125.00
He didnt offer to any help

Company: Mugg And Bean
Country: South Africa
City: Musgrave Centre

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