Standard Bank
Terrible Service from My Bank - All Departments

Hi. I believe I have kept quiet for far too long regarding my bank. There are a number of reasons for this complaint.

1) I just waited on the phone for about 15 minutes so that I could increase my EAP limit. The call gets cut off within 10 seconds and I was not called back. Why was there such a long waiting time, and then no return call?

2) I have requested my Bills of Entry documentation MANY times but have still not received it. I needed this for a SARS audit. I had to ask my suppliers eventually for this documentation

3) I cannot change the payment reference for certain companies when making a payment, and when I do the payment manually, it says that this company is already in the Company's index with Standard Bank, so they resend me a One Time Password

4) The one time password takes a good few minutes before reaching my inbox. It doesn't reach my gmail inbox on my phone or PC. And to top it off, I have to input 2 different OTP's, and BOTH take a long time. This one annoys me to my core.

This is not the kind of service and treatment that should be given by a bank that is losing clients to its competitors on a daily basis. Almost 1.3 million clients lost in 2012!!

Company: Standard Bank
Country: South Africa
City: National

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