First National Bank
Unethical

Last month I was charged an excess fee of - R 300.00 for being over drawn on my account.
Which I knew could not be the case and if it was, it was not my fault.

I queried this after 15 different people and numbers they tell me that they debited my account for the smart device and account fee on the 23rd, I have been with FNB for over 10 years and they know that by the 15th of each month all my monies are taken out. Why do they put debit dates for the 23rd, so arb. Why not the 1st of each month? I tell you why because they make additional revenue off it which is done unethically and then when you try call and change the debit date, it is almost impossible.

So this month I left money in the account to accommodate the fee's etc. Guess what?

I used my debit card on lets say the 22nd because I knew I had enough funds after the use. Then I transferred the exact amount I used back into the account on the very same day. When I later checked my account there was a balance, so I withdrew it. Then a couple days later FNB debit my account for the swipe on the 22nd.

Surely FNB need to get the transaction timings up to date as this in the last 2 months has costed me - R500 in fee's.

Company: First National Bank
Country: South Africa
City: Durban

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