Absa
ABSA

Where to start? (a) You called me to "upgrade" my card. (b) Today, ALL my online beneficiaries have disappeared and (c) a linked savings account. (d) After holding on 20 minutes (I took a picture, if you're interested) to speak to your online call centre consultant (e) she tells me this is due to my new card being issued which (f) I don't have yet because your courier hasn't rocked up yet. And that I have to (g) go into my nearest branch because they are the only ones who can fix this or (h) I have to wait for my card to arrive. (i) It is payday, I have to settle accounts and (j) it is weekend and, oh, by the way, (h) I work for a living, and now have to trek to your branch to fix YOUR stuff up. Thanks SO much for the upgrade.

Company: Absa
Country: South Africa
City: Tygervalley

  <     >