First National Bank
ATM does not pay expected to wait 30 days for pay

I am a capitec client and withdrew at an FNB atm this morning. The atm gave me an error but the money went off my account. I called the call centre number provided and was very rudely informed that i had to contact my bank to resolve. I did this and was informed that FNB could take up to 30 days to investigate. This is unacceptable as I have bills to pay. There was another client at the same atm as I was leaving with the same problem. Why cant this service be more efficient as it is not the fault of the client or capitec but FNB who is simply not interest. How can we help you? More like how can we rob you!

Company: First National Bank
Country: South Africa
City: Atm

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