First National Bank
Up-Selling

I just received a call from an agent at FNB call centre (cant remember his name) trying to sell me a benefit in the event should I contract cancer. He did confirm with me the that I did sign up to receive special offers from FNB. However, I have a few problems with this:

* FNB know very well that I am at working, why do they bother people when they know you cant talk at work?
* I informed the sales person that I did not want to say yes, that I first wanted to work through my budget. He asked me another 3 times if they can go ahead. Is once not enough? How many times does a customer have to say no?
* Instead of bothering people at work, why dont FNB send you an email detailing the plan and benefits and let you make up you own mind in your own time?
* I have stated with FNB that I prefer to be contacted via email, yet they still call.

Really FNB, start listening to what your customers preferences are or you are well on your way to losing them.

Company: First National Bank
Country: South Africa
City: Johannesburg

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