Absa
Once again ABSA was unable to resolve a query

From 01/09/2011 to 30/03/2012 unauthorised debit orders of R99 each month went through my ABSA Account. Every month I had to phone ABSA to obtain the number of the company loading the debit orders, to inform them that my account was incorrectly debited. I asked ABSA to stop the debit orders, but they couldn't manage to do this. I went to ABSA Centurion on 09/05/2012 to lodge a complaint and to close the account. On 05/05/2012 I was reported on ITC for R714 outstanding bank charges from ABSA. I am having trouble to get finance now, because of the R714 on ITC. I phoned ABSA various times in April 2013 trying to obtain the letter that my account is closed now, without success. The ITC should have been removed when the account was closed. Every time I phone ABSA they transfer me from one operator to the next, and no one can assist me in obtaining the documentation I need. I was told that the person who dealt with my account will phone me back, and that was 2 weeks ago already, and still no word from anyone at ABSA!!!

Company: Absa
Country: South Africa
City: Centurion

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