First National Bank
Customer Service NON Existent

I work for a company in the finance department. A payment was received from FNB to our company account. My company received a payment of R19400 on the 10th April with reference 20120936.I called our bank (Nedbank), for more details on the sender of the funds, as the reference could not be picked up. They provided me with details on the same day and asked me to call FNB. I have dialed 0860 11 22 44 & 087 575 0000 which did not provide anything remotely to what I needed. The menu that you get through to just gives you;general enquiries (which you can't access as you need to put in a access number and then when the star key is pressed it leads to nowhere);Online Banking (you just get transferred to the main menu);
Cell phone Banking (Not what I am looking for);Debit Orders (Definitely not) and finally press star for a consultant who then says you are at the wrong department before transferring you back to the menu.
Afterwards I was contacted (16/04/2013) by Kerry-Lee Phiri who looked into the matter and transferred me to the correct people. The number rang once then got cut off. After that, Kerri-Lee said she would escalate the matter.

No feedback to date, has been received.
Ryan

Company: First National Bank
Country: South Africa
City: Headoffice

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