First National Bank
Shocking call Centre Service

I tried calling in to query why i was being debited certain fees as i have a staff account and was not charged these fees previously, i have been transferred to 6 different call centres within FNB and only Thandi from cellphone banking was able to get one query resolved.
I find it absolutely appalling that when containg FNB you cannot get assisstance from a Credit and linked petrol card agent as she does not deal with those queries and you need to be transferred to someone who can deal with Cheque and linked petrol card queries. What ever happend to client centricity and trying to make sure that the client has the best experience when dealing the group?
If this is the type of service i can be exposed to as a person with a staff account then i can only imagine what happens to other clients out there.
Please can someone who is willing to actually help and not shunt me around contact me?

Company: First National Bank
Country: South Africa
City: Call centre

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