Budget Insurance
Claim Update...? anyone?

It would be great if someone could call me and tell me what's happening with my claim instead of me receiving some stupid web survey. Valentia's only ever sent me 1 email requesting the IMEI nr, ITC nr and SAPS details. I responded with the info and she's never gotten back to me. I've called a few times and she's never available so I keep having to explain myself to other people. Yesterday I was told I'd be getting a phone that is worth much less than the insured amount, not by Valentia of course, but someone else I spoke to when I called, AGAIN. I requested from this person that Valentia's supervisor contact me to explain why I'm getting a phone that is much less than the insured amount and when exactly I'm meant to be getting this phone... this hasn't happened; instead I get a stupid web survey asking me to rate your service... how can I rate your service if my claim is not yet resolved? Your service really, I've already started looking for other insurance. Just resolve this claim and let me move on please.

Company: Budget Insurance
Country: South Africa
City: Claims

  <     >