Capitec Bank
Cap-Inept

On 3/20/13, Client Care Centre (Business Support Centre), wrote:
> Good day Mr Kotze
>
> I do apologise for the delayed response.
> I have contacted the Springbok branch and they would gladly assist you in
> your request. They have confirmed that in order to Stop future debit orders,
> you would need to be present in the branch as your Card need to be swiped in
> order to complete the process.
> Regards,
> Nicole Appollis (Business Support Centre)

So today, 17 April 2013, I spent 50 minutes at the branch and .. NOTHING SOLVED!! The Stop Payment system is so ridiculous it works as follows:
1. It asks for the amount related to the debit order that must be stopped..
2. It requires the date on which the transaction takes place with the option to specify two dates so that a period can be specified if the client is not sure of the exact date - very thoughtful. BUT the start and end dates can only be TODAYS DATE - HOW STUPID! This means a client must cancel a debit order ON THE DATE that the transaction takes place!! Impossible!!

I am not a piece of software that can execute itself exactly a few minutes prior to a scheduled debit order run.

Company: Capitec Bank
Country: South Africa
City: Springbok

  <     >