First National Bank
EWallet is a Pain!!!

Four weeks ago my sister sent me R500 in an eWallet. I immediately received an sms from FNB notifying me of same. I went to the ATM to get the cash, but instead of receiving pin number i was sent a message that read "An error occurred with the connection to BILLING, please try again later". I went inside the bank with this and was told that systems were down, hence the message. I tried again later that day, and had the same message. Tried again next day, same message, then I called the bank to inquire if systems were still down, was told they were online. I explained my problem, was put through to telephone banking, who advised that eWallet does not work with micro-sim, hence my problem, that my sister should get her branch, Benmore, to reverse cash into her account under the circumstances. She went to bank but was told eWallet was under no circumstances reversible. 1 week later I did sim swop for normal sim, but still received same error message, called FNB again, no one is prepared to help. Today is the fourth week, no one cares, all of them keep on throwing us from pillar to post!! I went to Bryanston branch last Fri, was told "sorry we can't help". Scrap the slogan!

Company: First National Bank
Country: South Africa
City: Bryanston, Benmore, Tele

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