First National Bank
EWallet services

On the 28/09/2013 i have made an eWallet to my friend then we later discovered that she had a problem with her sim card therefore she was unable to retrieve the money. Because she urgently needed cash on that day i then send another cash using the nr that she can be able to access an eWallet. The reason i did that it was because i was under the impression that since the money came out of my FNB account the bank won't have a problem to stop it and reverse it back to my account. This morning i called the eWallet dept requesting them to cancel the transaction and reverse the money back to my account. Indeed they stopped the eWallet but what i found it very strange was the fact that the money will take 3 days to be reversed to my account which i personally feel that its such an inconvinient.

As an FNB client i really don't expect my bank to inconvinience me. this is an FNB inhouse services therefore i fail to understand as to why do i have to wait for so long for my money which is sitting in the FNB eWallet service. I resent the cash with confidence expecting that my bank won't give me a hussle. This whole thing because this whole thing affects my spending. I'm very disappointed

Company: First National Bank
Country: South Africa
City: EWallet services

  <     >