Standard Bank
Incorrect Information

I called the call centre 0860123100 today at 08:15 wanting to load a beneficiary on my money market acc. I do not have internet/telephone/cellpnone banking. I spoke to Deli and she told me that if I go through to the automated system and it asks for a CS Pin I should just enter my ATM pin and it will allow it. I did this and it didn't accept the atm pin. My card is now blocked and I have to go to the bank to Fix. It is an inconvenience because had I been given the correct information this would not have happened. I then called the call centre again and spoke to someone else who then told me that I need to go into the bank to load a beneficiary I also don't understand why I can't just speak to someone on the phone and do a manual security check and then that person can load the beneficiary on my behalf.

Company: Standard Bank
Country: South Africa
City: Call centre

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