Old Mutual
No response to voicemail or email

Having recently been the victim of identity, I rang the Old Mutual call centre to enquire about how I could increase the security on my investments so that these accounts would not be accessed and cleared out (as has happened to me with another institution). Granted, I called on a public holiday (1 April 2013) but held on for 14min 49 seconds without answer until I eventually left a call-back message. I also sent an email to the customer care address - a week later, I've not had a response to either.

Company: Old Mutual
Country: South Africa
City: Head Office

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