First National Bank
Credit Card Limit Increase - Unacceptable Service

I phoned the call centre on 12 March to request a card limit increase. My salary is not paid into an FNB account, so the consultant requested me to send my payslips of the past three months to [Email Removed] I did this on 13 March using the reference nr as the subject. On 03 April I did a transation with my card, and noticed on the remaining balance that it doesn't reflect the limit increase. I phoned 011 632 2212 to check and the consultant told me that they haven't received the documents - after three weeks! He asked me to resend the payslips, and include a copy of my ID, this time using my ID nr as the subject. I did this the same day. The consultant also told me that it will take about 24 hrs. I just phoned again, and was told that again, they did not receive my documents (after more than a day). Then to top it off, the lady told me to resend it AGAIN, this time using a capital "C" in the email address, and to include my credit card number in the subject line. As far as I know, email addresses are not case sensitive, and I'm certainly not using my credit card number in a email subject line. For a bank that claims to be the front-runner, this is unacceptable.

Company: First National Bank
Country: South Africa
City: Card Call Centre

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