Budget Insurance
Unhappy customer satified

A mess-up caused by the call centre agent resulted in the courtesy vehicle benefit being removed from the customer's insurance policy, and failure to cancel with Tracker resulted in customer to pay for 2 months satelite tracking on a vehicle which has been sold and taken off the policy. When the customer requested a courtesy vehicle when his vehicle went in for repairs, he was informed that he has no cover, after paying for almost 15 years. SOUBEKA and his manager Evelyn De Jager attended to the customer complaint, and the courtesy vehicle issue was promptly resolved, and the refund for the tracking was paid back the very same day.

Company: Budget Insurance
Country: South Africa
City: JHB

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