Absa
REFUND and RESPONSE required

Tried to purchase UNIPIN Pre-paid electricity yesterday from a local ABSA Cashpower ATM. Transaction completed and went through, deducting R500 from my bank account, but due to there being no paper in the ATM, no voucher was printed!

Have spent over an hour this morning on the phone with Standard Bank (my financial institution) only to be told that I need to contact Eskom... And we all know how that works!!!

Sent [Email Removed] a lengthy email with all the information yesterday afternoon and still waiting for an acknowledgement, let alone a resolution. So... R500 down, no electricity, no response - does anyone ever take responsibility?

To ABSA - can you NOT program your ATM's to "advise that there is no paper, would you like to continue with your request? ". Most other ATM's offer this functionality and surely it is not rocket science?

Can someone please contact me and either send me a Voucher number for the electricity or refund the R500?

ABSA - time to get with the program, great to offer a VAS (value added service) such as "pre-paid", but if you can't back your service up with delivery, there is a problem.

Company: Absa
Country: South Africa
City: Absa cashpower ATM

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