Regent Insurance Company
Claim Delay Timelines

Here is a sequence of events showing regent insurance indifference to customer complaints:

a. 2nd March 2013: Accident happens on in heavy rainfall/wet road

b. 5th March 2013: Client reports accident to regent insurance.

c. 5th March 2013: Towing company fails to arrive as per appointment.

d. 7th March 2013: Towing eventually occurs.

e. 14th March 2013: Initial assessment is done (photos only).

f. 15th March 2013: insurance promise to review sales call record and PROVIDE CAR HIRE

g. 19th March 2013: Communication of assessment decision - unsubstantiated write-off.

h. 19th March 2013: write-off decision challenged in writing by client.

i. 20th March 2013: Regent insurance promises to review write-off decision.

j. 25th March 2013: Still NO FEEDBACK on SALES CALL AND CAR HIRE.

k. 25th March 2013: Regent insurance eventually decides to pay for repairs.

l. 25th March 2013: Client accepts payment decision in writing

m. 25th March 2013: Regent promises to send proof of payment after obtaining signatures.

n. 27th March 2013: Client Still waiting for payment proof or funds to reflect in account.

o. 27th March 2013: Still NO FEEDBACK on SALES CALL RECORD AND CAR HIRE

Company: Regent Insurance Company
Country: South Africa
City: Claims/payments

  <     >