First National Bank
Signing up process not complete

On Sunday 24/03/2013 I tried to sign up for a cheque account on FNB's website. After providing all my information, the site advised that the process cannot be completed and that someone will contact me shortly. Only on 26/03/2013 a lady phoned me and signed me up.
She sent through the email for the debit order switching but the form was not attached.
Today I phoned FNB advising them that I need the form. After having to answer unnecessary questions, it was sent through again, this time page 1 & 2 was incomplete (looking like it was not scanned correclty). The agent then requested a different email address, blaming the problem on Gmail. I had to spell the email address a few times but he still struggled, so I got frustrated and put the phone down. I am not even a client yet and already FNB is failing on their promises.
Also, nobody confirmed where my card will be delivered or if it is yet to be done.
Not a good start FNB, hopefully you can turn this around... or if you do not want me as a client, kindly advise and I will stay with my current bank.

Company: First National Bank
Country: South Africa
City: Call Centre

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