Absa
Bad Service for Young Platimum Client

On 28 November 2012 I apllied for a Platimum Professional Package including a Platimum Credit Card. When I recieved my credit card, there was a mistake and I recieved a Gold Credit Card. In order to correct this to a Platimum Card I had to pay R140.00 in order to correct the mistake made by ABSA. After endless discussions and time in the bank, I was told that I cannot upgrade before 6 months. After much frustration I went to see the bank manager who sorted the problem very professionally and quickly, but when I came to collect the card there were two credit cards for which I also had to pay.

When I enquired about my VIP pass, it could not be issued due to the fact that my debit card did not have my name on it. Eventually through a lot of effort and time the debit card problem was sorted but up to now I have not yet received my VIP pass.

In the switch over to the platimum package I requested that my debit orders be moved from my savings. This was never done causing payments to be outstanding.

I do not receive any electronic bank statements and I am unable to pay benificiaries on internet banking. When calling for help, I have to waste 15min of airtime.

This is ABSA!!!

Company: Absa
Country: South Africa
City: Witbank Saveway

  <     >