First National Bank
Poor service Delivery

I applied for an account with FNB online on the 04/03/2013 and wanting to switch banks, fortunately the service was good I received my card via courier and received my confirmation letter and activated my account as per instruction on the forms by calling in on the 08/03/2013, I spoke to one lady that assured me everything is in order. On pay day which is today 25th I have not received any notification on my phone regarding my salary or any transactions, i phone in and spoke to a lady named Annita from general inquiries today 25/03/2013 who informed me that I was suppose to make a physical deposit first in order for my card to be active, unless i don't know what active means but the lady i spoke to on the 4th said it was. I'm a single parent i need to do things for my kids and i don't have access to my account and my salary is the only thing I rely on, I feel that should I have been informed about this before I would have went to bank and made the deposit, FNB please train your agents properly as peoples lives are at stakes here, now I have to explain to all my creditors too as to why they haven't received their monthly installments and this gives me a bad credit, not happy, Caroline

Company: First National Bank
Country: South Africa
City: 255355

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