Absa
POOR QUALITY OF CUSTOMER SERVICE

I went to collect my cheque card at the ABSA branch. Firstly, there are just 3 client services consultants working at the desks at a very busy mall canal walk. I stood in the queue for almost 2 hours to get to the front of the line. Once I eventually got to the front, they gave me my card which had the incorrect spelling of my name. This was the THIRD TIME that ABSA has made this mistake of incorrect spelling. The THIRD time! The manager was called on my request and quite frankly had the attitude that "well, this is our process, the system generates the name that goes on the card". Even though my name is correctly printed on my current expired card. This is NOT the customer's issue, we do not PRINT the cards. I am a PLATINUM banker at ABSA and I have NEVER experienced good service at this branch or in general from ABSA. The manager (Tanya van Jaarsveld) went on to explain to me how this could possibly happen as if making excuses for a 2 hour wait in the bank which is totally unacceptable. When I asked from a customer perspective how they would rectify this they said NOTHING! ABSA can't spell a 4 letter name and got this wrong 3 times, without any assurance to the customer. POOR

Company: Absa
Country: South Africa
City: Century City - Canal walk

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