Standard Bank
OTP troubles

I've had a series of problems with the service - most recently, I changed from SMS to Email OTPs, but this method seemingly isn't available for SecureCode so I went through a month of not being able to pay for things online. In that time my phone changed, so I had to got to a branch because there is no other way to register a new phone number for OTPs

I did that, and a week later tried to pay for something online. Only to discover that there are TWO, DISTINCT systems for OTPs - one for internet banking and one on my "credit card profile". Therefore, I STILL CAN'T PAY FOR ANYTHING ONLINE.

I called the Prestige line to resolve this, and was transferred to Card Division, then SecureCode, back to Card Division and finally told a Branch Consultant would have to help me. The Card Division person told me she'd transfer me to one, and then transferred me to Customer Care instead, because BRANCHES ARE CLOSED.

I've lost all patience with Standard Bank. Your service is sloppy because your agents don't think to tell people when you have something stupid in place like a DUPLICATE SYSTEM for OTPs.

I plan to switch to FNB on Monday. Good riddance

Company: Standard Bank
Country: South Africa
City: Call centre

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