Nedbank
How patient must a client be and when is it enough

My Mom passed away on 23 Dec 2012 and although I was told that the branch would place a deased code on the account with proof being the notice from the funeral company this was not done. On 24 Jan I gave Rose the death certifcate, my letter of executorship from the court plus all other documents required to open the Estate Late account including FICA docs. On 23 Feb I went to fetch the cheque book and a statement on the account as I had already sent letters to the creditors to lodge their claims against the estate. The only trans on this account was the cost of a cheque book and interest on an overdrawn account whilst Nedbank have /- R150 000 not yet paid to the account. Rose promised to have this sorted out and call me within the next few days. A week later 1 Mar I phoned Rose and was told they had placed the documents in wrong colour envelope and I had bring all the documents again. Rose then promised to phone me by Thursday 7 Mar and confirm the money had been transferred into the account. She call on the 9 to tell me the money had not been transferred but will send me a mail on Monday to confirm. Today 14/3 she calls to tell me to write a letter to trf funds. I've had enough!

Company: Nedbank
Country: South Africa
City: Bryanston

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