Capitec Bank
Withdrawal that was done on my account

It was the 24 January 2012 when i received an in-contact sms of the withdrawal of R4700 in my account at 05H30am, the withdrawal was done at Beacon Bay in East London. At the time of the withdrawal i was still sleeping at home. I went to Capitec bank to report the matter then i was told to fill the investigation form that will take 30 working days, after that 30 days the bank came back to me with the response that, they will not refund my money because it seems as if it was the pin code that was used to withdraw the money. I am not happy at all with the response i got from Capitec bank because obviously when you withdraw money to any ATM you use a pin code and my card at that time was with me and i dont share my card and pin code with no one other than me. The other thing that happened was that the person who was withdrawing my money made an enquiry of Multi-loan and withdraw the money that was in my Multi-loan account, i don't know how that person knew i had an Multi-loan. When i opened an account at Capitec they told a picture and fingerprints of me and i thought that was done to protect customers from things like this, but they failed to protect me.

Company: Capitec Bank
Country: South Africa
City: King Williams Town

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