Absa
COMPLAINT-FAILURE IN CARRYING OUT INSTRUCTION

I initially walked into the Absa port Alfred branch on 24/12/2012 to request that they reverse 6 debit orders on my account but only 2 were actioned. I only picked this up about 3 days ago and immediately logged a complaint with them as per below e-mail:
Debit order reversals [EC: 3EFE807E]

Dear Olwethuvuyo Mdoda

Thank you for bringing this matter to our attention. Kindly accept our sincere apologies for the inconvenience.

We have logged your complaint on our Customer Service system. Your reference number is 2263317. One of our dedicated Consultants will keep you informed regarding progress with your complaint. If you require any other assistance or information, please e-mail us again at [Email Removed]

Regards

Stanton Van Der Merwe
Consultant: Action Line
Absa Contact Centre
[URL Removed]

A lady mnamed Carol then called me from my branch (Cresta) and I took off 2 hours from my work to go and meet her at the branch. After much hassle and jumping around for about an hour and a half I was told that ABSA can;t reverse debit orders that are older than a month. I told the lady that my original request was well within this time frame on the 24/12/2012 but it's ABSA that

Company: Absa
Country: South Africa
City: CRESTA/PORT ALFRED BRANCH

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