Old Mutual
NO SERVICE

Limited or no service from Old Mutual - emails fall on "dear ears". OM's retort is that they are consistantly receiving "high volumes" of emails/calls - calls take on average LONGER than 15mins to be answered and emails take up to two weeks for a response to be sent and then it's only a response to tell you that your query has been issued with a tracking number. And you never hear from them again.

Their contact details - 0860 50 60 [Email Removed] is like hitting a brick wall - you get nothing from dialing their number or sending them an email. Their on-line self-help service tools are constantly experiencing "technical difficulties".

And this is coming from a broker - I can only pity the poor clients.

Company: Old Mutual
Country: South Africa
City: Head Office

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