Momentum
Multiply Service Issues

We have joined Momentum Multiply on the 1st February 2013 and since that date have had no end of issues. The following is a list of issues we have had to phone the call centre with in the last 6 weeks:
1.Trying to get the multiply contract setup properly took 2 weeks. Getting multiply cards required numerous calls to the call centre. Names were captured incorrectly even though on the forms submitted they were correct.
2. Getting points allocated from enteronline required call to an agent who blamed the new system and said it was being worked on. Funny that the very next day the points were allocated.
3. I have done the Full Health assessment at Dischem and have only been allocated 200 points which from what I understand is for the monthly checkups and not the full assessment. Reference no:1399625 VOX (Kagiso)
4.My wife cannot complete the smoking declaration as it does not allow her to do the declaration.
Most times we are told it is a system issue. I am in the IT industry and cannot understand how a system can be implemented that has not been tested thoroughly. Considering we pay monthly for the multiply service we demand a better service.

Company: Momentum
Country: South Africa
City: Multiply

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