Discovery Life
Switching of policy terms without my consent

I have a discovery health policy which pays back 40% of the contribution after 5 yrs. In 2008 I then join my husband medical aid as a dependent but still contibuting to my discovery health policy as the deductions are coming off from my bank account. In 2011 I was admitted at hospital and I contacted discovery where by they advice that my policy has change and i am not covered for been in hospital. I did not follow up after been discharged. This year January I was contact by discovery, and I ask them when am I going to get my 40% of the contribution as per my policy, and I was told that when I went into my husband's medical aid the policy automatically changed to discovery life, which I dont have the problem with but the problem is I took the policy with the terms and conditions that 5yrs 40% will be refunded to myself. The begining of February 2013 when I contacted discovery again to find out why when the switch the policy did not switch with the same conditions the gentleman I spoke said I did not take that terms when they switch, but no one contacted me to tell me that they switching the policy and if I want to continue with the 5yrs money back. I join this policy Mach 2007.

Company: Discovery Life
Country: South Africa
City: National

  <     >