Discovery Life
Service complaint

In December I contacted discovery for a life plan as I was a diamond member and read that there is a special offer. A day later shaheed and I scheduled a meeting. I could not attend this meeting due to an emergency that had taken place at work. I then communicated this to shaheed. My wife at the same time was due anytime that month. I told shaheed I will contact him when I am ready due my wifes pregnancy being more complicated. In December I my wife give birth to first born.

In January I tried a few time to contact shaheed but could not get hold of him. I sent him a text message with no response. After a few days of trying I sent him another message of I could see he was not interested in my business. I then told him I would contact another discovery representative and the he responded and happily agreed.
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I sent the another message to discovery and received no response. only automated responses of someone will contact you in 48 hours. I tried again and no response. I then even complained to discovery life through email and still no response. I have all the relevant reference numbers. After a 6 weeks I called to again and finally made contact. Now I am told I do not qualify.

Company: Discovery Life
Country: South Africa
City: Head office

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