African Bank
Unauthorised debit orde

Each and every month there is an unauthorised debit order in my account amounting to R417.01 with reference number 8417092001. I queried this with my bank and they advised me that they did a stop order on their side but somehow the debit order went through as a difference reference number was used.
I contacted client services and spoke to Veronica Lethole who checked your systems and advised me that the reference number used for the debit order was indeed not in my name but it was for a white lady (name not disclosed).
She has put notes on the system regarding this but it doesn't help me in any way. I request my funds to be deposited back in my account as soon as possible as the wrong account was debited.
Look hearing from you soon.

Company: African Bank
Country: South Africa
City: Johannesburg

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